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Senior Quality Engineer I
全职
Hudson, MA, USA
2周 之前发布
分部： 光通信
Job Status: Full-time
作为光纤互连行业的领导者，SENKO 一直在不懈地推动技术的发展。我们充满活力和快节奏的工作环境营造了一种创造力和协作的文化氛围，让您的创意得以蓬勃发展。我们与全球最知名的技术巨头合作，共同打造连接的未来。
在Senko，你将成为对创新充满热情并致力于产生全球影响的团队的一员。如果你已经准备好让自己的职业生涯更上一层楼，站在技术进步的最前沿，Senko 就是你的理想选择。
The Senior Quality Engineer I is a high-visibility technical leadership role acting as the primary quality bridge between Western customers and Asian manufacturing teams. You will lead a regional team of Quality Engineers (US and UK) to represent the “voice of the customer” during technical crises. This role combines senior engineering depth with the diplomacy needed to resolve complex quality issues and drive internal engineering changes to prevent recurrence.
快来加入我们的行列，共同打造连接的未来！
职责和责任 包括以下内容。其他职责可能被分配。
Customer Relationship Management:
- Act as the technical authority when product design complaints arise, translating customer feedback into formal internal engineering change requirements.
- Set and manage expectations, lead regular Quality Reviews, and build long-term trust through responsive, transparent communication.
Regional Team Leadership
- Lead and mentor Quality Engineers in the US and UK to provide a unified, expert response to customer complaints and technical inquiries.
Crisis & Complaint Resolution
- Lead end-to-end resolution of complex product and service issues, driving root cause analysis (RCA) and corrective and preventive actions (CAPA).
- Work closely with the Application Engineering team to resolve issues related to the connector termination and cable assembly production processes.
Global Manufacturing Bridge
- Coordinate directly with Asia-based factories to ensure rapid turnarounds on technical investigations and the implementation of documented outcomes.
Sales Partnership
- Partner closely with Sales to visit customer sites, specifically for urgent quality issues to perform hands-on troubleshooting and restore customer trust.
- Demonstrate a strong understanding of customer needs and ensure inclusion in all connectivity-related inquiries, facilitating swift technical responses
技能。
- Customer Communication
- 专业精神
- 组织机构
- 时间管理
- 计算机知识
- 注重细节
- 机械的灵活性
- 多任务处理
资格。
- Bachelor’s degree in engineering or equivalent working experience
- 8–10 years in technical manufacturing environments, preferably in Fiber Optics, Telecom, electronics, or semiconductors.
- Understanding of precision parts and the assembly/termination processes for optical interconnect components is a plus.
- Security/Confidentiality: Handle customer data and proprietary information according to company policy.
- Strong analytical problem-solving, stakeholder management, and written/verbal communication skills. High detail orientation.
- Ability to navigate cross-cultural, cross-time-zone collaboration with manufacturing teams.
- Comfortable traveling to customer sites (20–30%) and working hands-on with technical teams.
提供的福利
- 酌情奖金
- 医疗连接器
- 牙科
- 愿景
- 受抚养子女护理
- 自愿人寿、重大疾病和意外保险
- 401K
- 法律服务
- 宠物保险
- 财务健康
- 每个日历年 12 天带薪公司假日
- 2 个浮动假期
- PTO
- 病假
- 教育援助计划
薪资范围：
$70,000 – $90,000 per year
平等就业机会声明：
SENKO Advanced Components, Inc.是一家机会均等的雇主，不会因实际或感知的种族、肤色、宗教信仰、国籍、血统、公民身份、年龄、性别（包括怀孕、分娩和相关医疗状况）、性别认同或表达（包括变性身份）、性取向、婚姻状况、兵役和退伍军人身份、身体或精神残疾、适用的州或地方法律规定的受保护医疗状况（如癌症）、生殖健康决策、遗传信息而歧视员工、婚姻状况、兵役和退伍军人状况、身体或精神残疾、适用的州或地方法律规定的受保护医疗状况（如癌症）、生殖健康决策、遗传信息，或适用的联邦、州或地方法律和法令所保护的任何其他特征。SENKO Advanced Components, Inc. 的管理团队致力于在招聘、雇用、安置、晋升、调职、培训、薪酬、福利、员工活动、使用设施和项目以及就业期间的一般待遇等方面执行本政策。
公司将努力为符合以下条件的申请人或员工提供合理便利：身体或精神残疾；真诚的宗教信仰和习俗； 作为家庭暴力、性犯罪或跟踪骚扰受害者的需求；与怀孕、分娩或相关医疗条件有关的需求；和/或适 用法律要求的任何其他原因，除非这样做会对公司业务运营造成不必要的困难。任何求职者或员工如果需要为履行工作的基本职能提供便利，应联系人力资源部主管，申请 提供便利。在适用法律允许的范围内，申请人或员工应明确说明为完成工作需要哪些便利，并提交证明文件， 解释申请便利的依据。公司将对申请进行审查和分析，包括与员工或申请人进行互动，以确定是否可以提供此类便利。公司将评估所请求的便利，并酌情确定其他可能的便利（如有）。公司将在合理期限内将决定通知个人。公司将以保密的方式对待作为调适程序一部分提交的所有医疗信息。
我们鼓励任何对工作场所平等就业机会有疑问或担忧的员工向人力资源部主管提出这些问 题。公司不允许对提出平等就业机会问题的个人进行任何形式的报复。如果员工认为自己受到了任何此类报复，应联系人力资源主管。为确保我们的工作场所不存在人为障碍，违反本政策（包括任何不当的报复行为）将导致纪律处分，最严重者包括解雇。所有员工必须配合根据本政策开展的所有调查。